This Shipping Policy outlines the shipping, delivery, and order fulfillment procedures for products and services offered by Catepilla.com. By placing an order on Catepilla.com, users agree to the terms outlined in this policy, along with any applicable service-specific agreements and periodic updates.
Orders placed through Catepilla.com are processed within 1-3 business days, excluding weekends and public holidays. Processing time includes order verification, quality checks, packaging, and dispatch. Shipping time varies based on location and selected delivery method. Standard delivery within India typically takes 5-7 business days, while express delivery options, where available, take 2-3 business days. International orders, if applicable, may take 10-15 business days depending on destination and customs clearance.
Shipping charges are calculated at checkout based on the selected delivery method, weight, and destination of the order. Any applicable taxes, customs duties, or import fees for international orders are the responsibility of the recipient and must be settled with the respective authorities upon delivery.
Catepilla.com partners with reputable courier services to ensure timely and secure deliveries. Once an order is dispatched, customers will receive a tracking number via email or SMS, allowing real-time shipment tracking. Users are encouraged to monitor their order status and report any issues immediately.
Customers must provide accurate shipping details at the time of checkout. Catepilla.com is not responsible for delays or non-delivery caused by incorrect or incomplete addresses. In cases of unsuccessful deliveries due to recipient unavailability, the courier may attempt redelivery or return the package to our facility. Additional charges may apply for reshipment.
While we take every precaution to ensure safe packaging and prompt delivery, Catepilla.com is not liable for damages, delays, or loss caused by courier services, weather conditions, or unforeseen circumstances. If a shipment arrives damaged, users must report the issue within 48 hours of delivery with photographic evidence for resolution. Lost packages will be investigated, and refunds or replacements will be issued based on the courier’s final assessment.
Orders can be canceled or modified within 12 hours of placement. Once processing begins, modifications or cancellations may not be possible. Refunds for eligible cancellations will be processed within 5-7 business days to the original payment method.
Certain products may be eligible for returns or exchanges in accordance with Catepilla.com’s Return & Refund Policy. Customers must initiate return requests within the specified period and comply with return conditions, including the product being unused, undamaged, and in original packaging.
For any shipping-related inquiries, users may contact our support team at:
Email: support@catepilla.com
Response Time: Within 48 hours
Catepilla.com reserves the right to update this Shipping Policy periodically. Users will be notified via email or website announcements before changes take effect. Continued use of our services after policy updates constitutes acceptance of the revised terms.
This Shipping Policy is effective as of August 3, 2025.
