This Privacy Policy describes how Catepilla.com collects, uses, shares, and protects user data while providing its services, including website and mobile application usage, therapy service delivery, volunteer engagements, donation processing, and data handling practices. By accessing any service on Catepilla.com, you agree to the terms outlined in this policy, as well as any additional service-specific agreements and periodic updates. Catepilla.com operates under strict compliance with the Digital Personal Data Protection Act (DPDPA) 2023. We are committed to safeguarding the privacy and security of all individuals interacting with our platform.
Catepilla.com collects various types of data based on user interaction, including identification details such as name, date of birth, address, and contact information. Health-related data, including therapy records and medical history, is collected only with explicit consent. We also collect technical data such as IP addresses, browser types, and access logs to enhance user experience and ensure platform security. Financial data related to donations and transactions is processed securely, adhering to legal and regulatory requirements.
Children’s data is collected only with verified parental consent and additional security measures, including restricted access and anonymization where necessary. Health data is encrypted and strictly restricted to authorized personnel. Payment transactions are processed through PCI-DSS compliant gateways, and no financial information is stored on our servers.
As a user, you have the right to access your personal data, request a copy in a machine-readable format, and request correction of inaccurate information. You may also request the deletion of your data unless retention is mandated by law. Users have the right to restrict data processing in specific situations and withdraw consent where applicable. All requests will be processed within a 15-day timeframe, in compliance with applicable regulations.
Catepilla.com employs robust security measures to protect user data, including AES-256 encryption for data at rest and in transit, multi-factor authentication for system access, and role-based access controls to ensure only authorized personnel can view sensitive information. Regular security audits, compliance checks, and annual penetration testing are conducted to maintain high-security standards. In case of a data breach, users will be notified within 72 hours of detection.
Personal data is retained only for as long as necessary to fulfill contractual and legal obligations. Health records are stored for a minimum of seven years per regulatory requirements, while financial records related to donations are maintained for five years for audit and tax purposes. Upon user request, data will be deleted or anonymized unless legal obligations require retention.
Catepilla.com does not sell or lease personal data to third parties. However, limited data may be shared with government authorities for legal compliance, payment gateways for transaction processing, therapy professionals for service provision with user consent, and research institutions for anonymized data analysis.
For privacy-related concerns, users can contact the designated Grievance Officer at support@catepilla.com, and a response will be provided within 30 days.
By agreeing to this policy, parents or legal guardians consent to their child’s participation in therapy services and related programs provided by Catepilla.com. These services are designed to support neurodiverse children and involve interactions with qualified professionals. Parents also consent to the collection, storage, and processing of their child’s personal and health data for therapy sessions, assessments, and progress tracking. Catepilla.com follows strict data protection protocols, including encryption and access controls, to ensure the security of children’s data.
Parents acknowledge that therapy sessions may be conducted via online platforms and agree to ensure a safe and distraction-free environment for their child. Unauthorized recording or sharing of session content is strictly prohibited. In case of a medical emergency during a therapy session, Catepilla.com is authorized to take necessary action, including contacting emergency services. Parents will be notified immediately in such events.
Catepilla.com and its professionals provide therapy services based on best practices but do not guarantee specific outcomes. Parents and guardians release Catepilla.com, its staff, and affiliated professionals from any legal claims arising from participation in the program. Additionally, parents may choose to consent or decline the use of their child’s photos/videos for educational and promotional purposes while ensuring their identity remains protected.
This Privacy Policy and Parental Consent Form may be updated periodically. Users will be notified via email or website notification before changes take effect. Continued use of the platform after updates constitutes acceptance of the revised policy. This Privacy Policy is effective as of Apr 3, 2025. For any concerns or withdrawal of consent, users can contact support@catepilla.com.
